PepBoys in Escondido

[PassatBoy101]

Call: And got a great price on tires
Visit: Guy on phone does not exist and gave me the wrong quote.
Returned to get warranty road hazard fixed and they said I used up 3/32nds of the tread. I drove 400 miles. Told him that and put in 1/32nd used. I got home and the new tires are the same tread depth as the older ones. Returned only to be told to come talk to the manager (Scott) the next day. I return to him being a complete A-Hole to me and saying my lowered car was off camber. "Nope, wrong, the car is perfectly aligned." I had the wheels in my car and he scraped my entire roof with the tire, "Thanks, that was nice" and I get a stink eye and a refund of the tread use.

So I call Hankook and ask the rep. about the tread depth and I guess lots of people call in about PepGirls adding a 32nd of an inch to the manufacturers rated depth. The rated depth is 11/32nds and Pepboys says they are 12/32nds. The rep says that Pepboys is not an authorized dealer, they said they were.

So the other day I am replacing my turbo and was waiting for the box to come in the mail so i decided to fix the rubbing of the inside of the rear right tire. Pepgirls gave me a 245/40/18 tire instead of the 235/40/18 tire that is on the rest of them. I go back and they had a reciept for the tire disposal fee but they then waived it.

As a non-authorized dealer PepGirls throws there own road hazard warranty with is twenty odd dollars. Hankook provides a 2 year road hazard warranty with their tires.

:tdown::tdown::tdown::tdown::tdown::tdown::tdown:P epboys

[Rhynolite]

I went there a while ago just to pick up some fuses. Took me 15 mins to get up to the register cause their sales associates are retarded.

Went and bought a battery 2 weeks ago, told me there was a core charge of $12 until I brought my old one in. Mom goes in to return the old battery, takes her 25 minutes to get up to the cashier (same idiots working) and they say they can't refund her unless my physical CARD is there.. hello?!? Look up the number in the computer!? Credit the account!?

So now I have $12 in store credit there. Freakin idiots.

[PassatBoy101]

When I got the difference from the wear the manager was going to give me cash. I refused and asked for it back on my card and he threw a stink. He had to call an associate to help him and they still did it wrong. They are stupid as hell.

[mike]

Well, lesson is to never go to Pepboys. Seriously, who do you think works at a Pepboys installing tires for a career? I pay more in taxes then they make in a year. People wonder why we charge so much at the dealer for tires, well here is your answer. I go to Pepboys for one thing, car wash supplies.

Costco has the same brain surgeons working in the shop as at PepBoys, but they have much better customer service, I would go there or an actual tire shop next time.

[oc-audica]

My middle brother is a service writer in HB some nights so I do most my wheel/tire shit there, kick it in the garage, oversee a job well done, eat some pizza.