So I wanted to do some preventative maintenance on my A3..get the BG treatment to decarb the intake valves, replace cam follower and oil change. Left a message for Chris and no return call. 2 days pass and I decide to give them a second shot at earning my business, so I call and finally get transferred to Chris. I ask about the BG treatment and get a deer in the headlights type of response..I had to explain what I wanted to him before he understood...same deal with the cam follower. Then I ask how much it's going to cost...no clue again. WTF??? So I tell him to call me back and he promises to do so...and YES, you guessed it..NO call back.
So, do you think I want to take my car there? Did they inspire confidence in me that the job would be done right? NO.
Do you guys have any recommendations pref. near Glendora?